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By submitting your order, you are offering to buy the goods, and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request. If you have submitted your email address to our email marketing system, you may remove your details by email.
We never debit your credit / debit card for items not in stock, and your card is only charged when your order is ready for despatch. No items or title of the goods shall pass from HTFR to the customer until payment has been received in full.
Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse, or unreasonable usage will void the warranty on the goods.
AVAILABILITY OF GOODS
If there is anything you really need we are always happy to research the availability of the product to us. This is not however a guarantee of us being able to supply it. If we cannot stock it we will be happy to direct you to another retailer who does.
BACK ORDERS
If an item is out of stock and a credit / debit / charge card has been used to place the order, we will automatically make you a back order. If the goods return into stock within 12 weeks they will be sent straight out with no additional shipping charges, only a handling/backorder charge as indicated on our shipping page.
However after the 12 week period we will notify you by email when the goods return to stock. You must then re order the goods by placing a fresh order. You may cancel your back order at any time at no cost and with no penalty by contacting us via phone or email. As with all orders you will only be charged when items are ready to be despatched to you.
Please note that if you do not cancel your back orders, they remain an on-going order with us. When cancelling a back order with us please make sure you receive confirmation from us that it is cancelled.
All back orders will be despatched to the card registered address for security reasons . Customers who haven't paid by credit / debit card will be notified by email when the item(s) become available again so they may place a fresh order for the item(s) if they wish to do so. This email notification service is FREE and there is no obligation to purchase the item(s).
Please note that we do not reserve stock at any time as this is unfair to other customers.
CREDIT / DEBIT CARDS
Credit, debit and charge cards are accepted.
Please note that we only charge your card when your order is ready to be shipped
We reserve the right to deliver any order to the cardholders billing address in the interests of protecting both the card holder and HTFR against credit card fraud.
Orders sent to a non card registered address are sent at the customers liability due to the higher risk of card fraud and a third party obtaining your order when sending to a third party address. If requesting an alternative delivery address please state this on your order, along with your card registered address.
In the interests of protecting all our customers against credit card fraud, you may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order may be cancelled.
If you are using a credit card not belonging to yourself, you must give the cardholder's full name and address. We will then contact the cardholder to obtain approval.
The use of stolen credit cards will result in international police notification and court action in all cases.
CHEQUES
Personal or business cheques are welcomed but clearance is required prior to order shipping. This can take up to 5 working days from when we receive the cheque.
Please note we only accept ROI cheques.
Unfortunately we are unable to reserve items whilst waiting for cheque clearance. If the item ordered is in limited supply, please include alternative items when ordering so that we can easily substitute your first choice to avoid any disappointment.
IMPORTANT: Please ensure that you have written your full name and address on the back of the cheque together with your customer id number (if applicable).
BANKERS DRAFTS, POSTAL ORDERS, CASH & DIRECT MONEY TRANSFERS
The above payment methods are acceptable and should clear immediately upon receipt.
We accept cash sent by insured delivery in Euros only
Please note that we can't be held liable for any money lost in the post. Please do not send coins, we only accept notes.
You may also transfer funds (or pay cash) directly into our bank account.
Please be aware that we are unable to reserve stock, while waiting for payment, or for payment to clear due to being unfair to other customers.
SHIPPING
we ship all our orders by courier and go to the furthest lengths to ensure they are well wrapped and secure. We will always make sure that the products are in perfect condition before shipping.
Please note that we do not ship any goods to PO BOX addresses. SHIPPING TIMES
Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates.
We endeavour to get your order to you within the estimated delivery time, however, on rare occassions the delivery may be delayed. We therefore cannot be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.
Orders being shipped to remote locations may, on rare occassions, be slightly delayed by the courier / postal service.
SHIPPING CHARGES
Charges will be calculated and quoted by telephone when ordering by traditional mail order.
If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.
DISTANCE SELLING: YEAR 2000 REGULATIONS
This regulation only covers countries that are member states of the EU. If you are ordering from a member state of the EU other than the ROI please check you countries regulations on Distance Selling as this may vary. If you are ordering from a country that is outside of the member states of the EU this regulation is not applicable, but we will do our best to adhere to these guideline in the way your returns are dealt with.
You have the right to return any item ordered via this website for no reason and without penalty for a refund. This excludes consumables and worn items. Please refer to the exceptions section which outlines exemptions to your rights. If you wish to return an order please write to:
Open Seame Gort,
Unit 6 market Hall,
Gort,
Galway,
Ireland.
To return an unwanted order you must give us notice within 7 working days starting on the day after the day that you received the goods from us.
Alternatively, you can send us a fax on +353 (0)91 632778 or e-mail us at opensesame@eircom.net stating your ID number and cancellation instructions. We shall refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting from the day on which we receive notice of cancellation in writing from you and subject to the goods being correctly returned as detailed below.
If you are returning an item under Distance Selling, you are responsible for the return shipping costs
Please note that any items returned under the Distance Selling Year 2000 Regulations will require a Returns Authorisation number and be returned as per our standard returns procedure.
UK CUSTOMERS
In the unlikely event that your goods do not arrive within 7 days of despatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details.
Normal delivery time after dispatch is approximately 4 to 7 days. However please allow upto 14 days during busy periods e.g Christmas
Unfortunately parcels can not be declared lost in post until 15 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal service have confirmed that your parcel has been lost/damaged.
OVERSEAS CUSTOMERS
In the unlikely event that your goods do not arrive within 29 days of despatch, first contact us to confirm shipping of your order and all delivery details are correct.
Unfortunately parcels can not be declared lost in post until 29 days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal service have confirmed that your parcel has been lost/damaged.
IMPORT DUTY & TAXES
It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK and non European Union countries.
DISCOUNT VOUCHERS
From time to time we will supply our customers with special discount vouchers and special offer promotions. These discounts will be available to use on the majority of our products, but not all.
When placing your order you will be told/contacted if the discount is not available on that particular product.
We reserve the right to withdraw any offer or discount at any time.
CANCELLATIONS
You may cancel any order before it has been shipped. Once your order has been shipped our returns policy will then come into affect.
Please note that the only way to cancel an order is in writing / email. If the order is to be cancelled, please call us to inform us of the intended cancellation, but then it has to be confirmed in writing / email.
If you cancel an order by email you must wait to receive a confirmation of the cancellation. Your order is not cancelled until you receive this.
LATE PAYMENTS AND BAD DEBT
In the event that cheques have to re-presented for payment to the buyers bank, the seller reserves the right to pass on all asssociated bank charges. Further the seller reserves the right also to charge interest at the rate of 8% above prime overdraft rate on all payments outstanding for more than 30 days following month of invoice.
If handed over for collection of debts, the debtor will be liable for all legal and collection fees.
Natural Diet Pills disclaimer
Instant weight loss is something of a myth. Only through successful weight management can you hope to ever achieve your goal weight. There are many pills, creams, fad diets, fanatical pieces of equipment and even ‘fruit only’ diets. We believe that no one product can give you instant success, but instead, a combination of the right products, will help you on your way. Only determination and natural products can ever hope to assist you in the pursuit of your ideal body. Please note that all of the mentioned products can only work in conjunction with a kilojoule controlled diet, regular exercise program - or both. Examples which we hold in high regard include: appetite suppressants, metabolism improvers and natural diuretics (for helping with water retention).
Many people abhor carrying extra visible pounds because of the effect on appearance. The dangers of excess weight are direr than the image in the mirror. Your health risks increase depending on how overweight you are. Increase your chances of a successful weight loss plan with these all natural diet pills.
By compleating an order with us you are agreeing to all of the terms and conditions as stated.
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